Sales - US - Toys for children

FAQS

Our products are intended to provide the best quality and fun to the children.

Here you'll be able to answer some of the most common questions from our customers.

POTENTIAL PROBLEMS

1. Charge the battery. Find instructions for battery charge in the battery section of the instruction sheet.

If the problem persists, check that all electrical connections are properly connected. Find the instruction manual for your model on our web site.

If the problem persists, please contact our Technical Support Service.

2. Check that all electrical connections are properly connected. Find the instruction manual for this model on our web site.

Charge the battery. Find instructions for battery charge in the battery section of the instruction sheet.

After plugging in the charger the light indicator is...

Off

It may be necessary to replace the charger

When connecting the red plug of the charger into the black plug of the vehicle, the red light...

Stays on

turns off

You may need to replace the battery and the circuit breaker

After the battery has charged for the time recommended in the instruction sheet, the light indicator turns on but the battery does not work

Please contact our Technical Support Service.

3.1 The vehicle is equipped with a safety circuit breaker that stops the car when operating conditions are not appropriate

Take your foot off the accelerator for 30 seconds. See the instruction manual for weight limit and terms of use. If the vehicle keeps stopping, please contact our Technical Support Service.

3.2 A. The vehicle is overloaded or moves on an unsuitable surface. Refer to the instruction manual for weight limit and terms of use.

B. You may need to replace the battery.

Please contact our Technical Support Service.

3.3 A. The battery is not fully charged. Charge the battery.

B. You may need to replace the battery.

Please contact our Technical Support Service.

3.4 The vehicle is equipped with one or more gear boxes (depending on the model) inside the wheels: in case of breakage it will make an unusual noise

You may need to replace them

Please contact our Technical Support Service.

3.5 The vehicle is equipped with one or more gear boxes (depending on the model): you may need to replace it/them

Please contact our Technical Support Service.

3.6 Check that the switch located under the shift lever is properly connected. Check your connections here

If the problem persists, you may need to replace the switch

Please contact our Technical Support Service.

PRODUCT SPECIFICATION

If you need technical information about any of our products and cannot find it on our website, please contact our customer service.

I am LOOKING FOR THE INSTRUCTION manual of a FEBER PRODUCT. where can i find it?

The instructions of many of our products can be found here. If you cannot find the instruction sheet of your product, please contact our customer service.

WHAT IS THE GUARANTEE ON MY FEBER PRODUCT?

FEBER products have a One-year limited warranty from the date of purchase. Please refer to your product instruction sheet /manual for more information.

WHAT IS THE GUARANTEE on the battery of my RIDE-on?

FEBER 6V and 12V batteries have a Six-Month limited warranty from the date of purchase. Please refer to your product instruction sheet /manual for more information.

WHAT ARE THE CARE and MAINTENANCE INSTRUCTIONS FOR the BATTERY OF my VEHICLE?

Before using the vehicle for the first time, charge the battery completely. Recharge the battery when it shows signs of being low. Do not let the battery discharge completely.

If the vehicle is not going to be used for a long period of time, recharge the battery completely and disconnect the vehicle from the power supply. Repeat this process every 15 days approximately. If this is not done the battery could become unusable.

HOW CAN I GET A SPARE PART THAT I need for MY toy?

To contact one of our authorized after sales centers,

Or our customer service click here.

In order for us to serve you quickly, please have the following information available when you call (it can be found on the box, instructions or packaging slip):

Copy of your sales receipt
Item number
Part letter or number, if applicable

If all of the above does not answer your question,

please feel free to contact our customer service, our team is ready to assist you