Our products are intended to provide the best quality and fun to the children.
Here you'll be able to answer some of the most common questions from our customers.
If you need technical information about any of our products and cannot find it on our website, please contact our customer service.
I am LOOKING FOR THE INSTRUCTION manual of a FEBER PRODUCT. where can i find it?
The instructions of many of our products can be found here. If you cannot find the instruction sheet of your product, please contact our customer service.
WHAT IS THE GUARANTEE ON MY FEBER PRODUCT?
FEBER products have a One-year limited warranty from the date of purchase. Please refer to your product instruction sheet /manual for more information.
WHAT IS THE GUARANTEE on the battery of my RIDE-on?
FEBER 6V and 12V batteries have a Six-Month limited warranty from the date of purchase. Please refer to your product instruction sheet /manual for more information.
WHAT ARE THE CARE and MAINTENANCE INSTRUCTIONS FOR the BATTERY OF my VEHICLE?
Before using the vehicle for the first time, charge the battery completely. Recharge the battery when it shows signs of being low. Do not let the battery discharge completely.
If the vehicle is not going to be used for a long period of time, recharge the battery completely and disconnect the vehicle from the power supply. Repeat this process every 15 days approximately. If this is not done the battery could become unusable.
HOW CAN I GET A SPARE PART THAT I need for MY toy?
To contact one of our authorized after sales centers,
Or our customer service click here.
In order for us to serve you quickly, please have the following information available when you call (it can be found on the box, instructions or packaging slip):
- Copy of your sales receipt
- Item number
- Part letter or number, if applicable
If all of the above does not answer your question,
please feel free to contact our customer service, our team is ready to assist you