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In accordance with current legislation and with the Privacy Policy outlined on www.famosa.es those persons making enquiries are informed that any data they have provided will be handled by FABRICAS AGRUPADAS DE MUÑECAS DE ONIL. SAU (hereafter FAMOSA), with registered address at Pl. las Atalayas, C/ del Franco s/n, 03114 Alicante.

The interested person is informed that their personal data is handled by FAMOSA for the following purposes: (i) to deal with their request, complaint or claim accordingly and allow the interested person to follow the status of this claim, its processing and its closure and (ii) also to carry out customer satisfaction survey to evaluate the quality of the consumer service provided by FAMOSA. The information will be stored for these purposes throughout the duration of the enquiry and, thereafter, for the amount of time stipulated by applicable law until the limit on responsibilities relating to the enquiry transpires.

All information requested is obligatory, except for that which expressly states the contrary, thus meaning that refusal to provide such data will mean that the enquiry cannot be dealt with.

If the interested person provides third party data, he or she must prove they have the third person’s consent and they promise to inform the third party about the contents of this clause.

FAMOSA handles data in order to deal with complaints, requests or claims in accordance with the contractual agreement deriving from the commercial relationship between FAMOSA and the interested person.

However, if data is handled by FAMOSA to deal with a request for information or to deal with a claim that does not fall under a commercial relationship with the interested person, as well as those used to carry out customer satisfaction surveys, this treatment is based upon consent having been given, which can be revoked at any time, although this may mean that the enquiry is not dealt with. Nevertheless, if consent is revoked, this will not affect the lawfulness of the data handling carried out beforehand.

The interested person’s data can be shared with competent Public Administration bodies in those cases which are contemplated in law, and, if where appropriate, with Courts and Tribunals.

The interested person has the right to:

  • Revoke permissions that have previously been granted
  • Obtain confirmation about whether FAMOSA is handling any personal data that concerns them
  • Access to personal data
  • Rectify mistakes where data is wrong or incomplete.
  • Request the deletion of their data when, among other reasons, the data is no longer required for the end it had originally been collected and stored for.
  • Obtain from FAMOSA the limitation of data handling when certain pre-established conditions are met in the regulations governing data protection.
  • Request the transfer of their personal data.

The user can exercise whatsoever of these rights by any of the following channels:

  • By post, addressed to Dpt. Juridico y de Protección de Datos, C/ María Tubau, 3 28050, Madrid.
  • By e-mail to: protecciondatos@famosa.es

Without prejudice to the above mentioned, users have the right to make a claim before the Spanish Data Protection Agency if they consider that FAMOSA has breached those rights that are established in applicable law concerning data protection.

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In accordance with current legislation and with the Privacy Policy outlined on www.famosa.es those persons making enquiries are informed that any data they have provided will be handled by FABRICAS AGRUPADAS DE MUÑECAS DE ONIL. SAU (hereafter FAMOSA), with registered address at Pl. las Atalayas, C/ del Franco s/n, 03114 Alicante.

The interested person is informed that their personal data is handled by FAMOSA for the following purposes: (i) to deal with their request, complaint or claim accordingly and allow the interested person to follow the status of this claim, its processing and its closure and (ii) also to carry out customer satisfaction survey to evaluate the quality of the consumer service provided by FAMOSA. The information will be stored for these purposes throughout the duration of the enquiry and, thereafter, for the amount of time stipulated by applicable law until the limit on responsibilities relating to the enquiry transpires.

All information requested is obligatory, except for that which expressly states the contrary, thus meaning that refusal to provide such data will mean that the enquiry cannot be dealt with.

If the interested person provides third party data, he or she must prove they have the third person’s consent and they promise to inform the third party about the contents of this clause.

FAMOSA handles data in order to deal with complaints, requests or claims in accordance with the contractual agreement deriving from the commercial relationship between FAMOSA and the interested person.

However, if data is handled by FAMOSA to deal with a request for information or to deal with a claim that does not fall under a commercial relationship with the interested person, as well as those used to carry out customer satisfaction surveys, this treatment is based upon consent having been given, which can be revoked at any time, although this may mean that the enquiry is not dealt with. Nevertheless, if consent is revoked, this will not affect the lawfulness of the data handling carried out beforehand.

The interested person’s data can be shared with competent Public Administration bodies in those cases which are contemplated in law, and, if where appropriate, with Courts and Tribunals.

The interested person has the right to:

  • Revoke permissions that have previously been granted
  • Obtain confirmation about whether FAMOSA is handling any personal data that concerns them
  • Access to personal data
  • Rectify mistakes where data is wrong or incomplete.
  • Request the deletion of their data when, among other reasons, the data is no longer required for the end it had originally been collected and stored for.
  • Obtain from FAMOSA the limitation of data handling when certain pre-established conditions are met in the regulations governing data protection.
  • Request the transfer of their personal data.

The user can exercise whatsoever of these rights by any of the following channels:

  • By post, addressed to Dpt. Juridico y de Protección de Datos, C/ María Tubau, 3 28050, Madrid.
  • By e-mail to: protecciondatos@famosa.es

Without prejudice to the above mentioned, users have the right to make a claim before the Spanish Data Protection Agency if they consider that FAMOSA has breached those rights that are established in applicable law concerning data protection.


España

Alicante

Pol. Ind. Las Atalayas
C/. Del Franco, s/n
03114 Alicante.
Tel. (+34) 966 54 46 00

BELGIUM INEXA

Brussels

A Stwg op Ninove 1120 – Bus 1 B-
1080 BRUSSELS (BELGIUM)
TLF: 025228312
FAX: 025228636

CHILE

Colina-Santiago

F&F TOYS
Hacienda de Chicureo 582
Colina – Santiago
Tel: 56 2 9582510
info@fyftoys.cl

ALEMANIA

Fürth

ERSATZTEIL-SERVICE
Hintere Straße 88B,
90768 Fürth
TEL.: +49 (0) 911.722516
FAX: +49 (0)911.9725818
jakubetz@t-online.de

AUSTRIA

Fürth

ERSATZTEIL-SERVICE
Hintere Straße 88B,
90768 Fürth
TEL.: +49 (0) 911.722516
FAX: +49 (0)911.9725818
jakubetz@t-online.de

SUIZA

Fürth

ERSATZTEIL-SERVICE
Hintere Straße 88B,
90768 Fürth
TEL.: +49 (0) 911.722516
FAX: +49 (0)911.9725818
jakubetz@t-online.de

FRANCIA

Gennevilliers

6 Place du Village
92230 Gennevilliers
Tel: +33 (0) 1 46 49 88 85
Fax: +33 (0) 1 46 49 31 96
savfrance@famosa.es

PAÍSES BAJOS – FEBER

JP Sneek

VAN DER MEULEN SNEEK B.V.
Lorentzstraat 23
8606 JP SNEEK (The Netherlands )
T +31(0)515 435 647
F +31(0)515 435 646

ITALIA

Lainate (MI)

Via Lepetit, 8
20020 Lainate (MI)
Italy
Tel. (+39) 800 581 491

UK – IRELAND U.K.

Hockley-Essex

PHONE: +44 1702 200201
FEBER U.K. AFTER SALES SERVICE
12 Eldon Way
HOCKLEY-ESSEX, SS5 4AD

MÉXICO

Apodaca

JUGUETES FAMOSA, S.A. de C.V
Av. Platón No. 122
Edificio 3 Módulos 4 al 8
Parque Industrial Kalos de Alta Tecnología
66600 Apodaca N.L. México
TEL. (01-81) 83-27-59-94
TEL./FAX. (01-81) 83-27-61-34

FAMOSA NORTH AMERICA INC

San Juan

1357 Ashford Avenue, SUITE #2
San Juan, PR 00907-1420
PUERTO RICO
Tel 1-800-728-1793
famosausa@famosa.es

PUERTO RICO

Guaynabo

Famosa América Inc.
Ave. Alejandrino Suite 205,
Plaza Alejandrino Carr. 838 KM1.8
Tel (787) 272-5858
Fax (787)275-5864
afernandez@famosa.es

PORTUGAL

Oporto

Edificio Tower Plaza Vila Nova de Gaia (Oporto)
Rotunda Edgar Cardoso, 23 – Letras A e B
7º Piso 4400-676
Tel. (+351) 800 181 740
famosaportugal@profamosa.com

FAMOSA HONG KONG

Hong Kong

Ut. 1301,13/F Lippo Sun Pz 28
Canton Road Tsim Sha Tsui-Kowloon
Tel. (852) 2786 06 99
famosahk@famosa.es